Terms and Conditions

Welcome to Krisa Silks. These Terms and Conditions ("Terms") apply to purchases made on our website www.krisaheritage.com. By shopping with us, you agree to the policies mentioned below.

Eligible for Exchange / Return

• Damaged or Defective Product: If the saree is received torn, stained, or with a major defect.
• Wrong Product Received: If you receive a different saree than what you ordered.

Not Eligible for Return / Exchange

• Minor color variations (5–10%) due to lighting or screen resolution.
• Sarees that have been worn, used, or altered.
• Sarees purchased during Sale / Discount offers.

Time Frame

• You must raise a request within 48 hours of delivery.
• Returns / exchanges will not be accepted after this period.

Process

• Share an unboxing video (from parcel opening to product check) as proof.
• Contact us on krisa.6221@gmail.com with order details.
• Our team will verify and confirm approval for return/exchange.
• Once approved, ship the product back to us in its original packaging, unused & unwashed condition.
• After inspection, your exchange saree / store credit / refund (if applicable) will be processed within 5–7 working days.

Refund / Credit

• Refunds: Initiated only in case of damaged products after they are returned safely and inspected. Refunds will be made to the original payment mode.
• Exchanges / Variation Issues: You can choose another saree of equal or higher value (price difference to be paid by customer).
• Shipping Charges: Return shipping charges are borne by the customer (unless the product is defective/wrong).

Important Note

Krisa Silks reserves the right to approve or reject any return/exchange request if it does not meet the above conditions.

Note: Slight colour changes are expected due to camera settings and lighting effects, due to which exchange and return will not be accepted.